Review Groups
Organise your reviewers into named groups, set response time targets per group, and route the right requests to the right people.
What are Review Groups?
Instead of individually assigning each approval, you assign it to a Review Group — like “Finance”, “Legal”, or “On-Call Engineers”. Cheqpoint load-balances the assignment automatically based on who has the fewest open requests in that group.
Every workspace starts with a General group that receives all unrouted requests by default. You can create additional groups and use Rules to route specific request types to the right group automatically.
Response time targets
Each Review Group has a response time target — the window reviewers have to act on a request before it's flagged as overdue. The default is 2 hours. You can set it per group: Finance might need 30 minutes, Support Level 2 might have 8 hours.
>50% time left
Normal — plenty of time remaining.
<50% elapsed
Approaching — request auto-reassigns to an idle reviewer in the group.
<20% left
Urgent — reviewers see a red countdown in their inbox.
Target exceeded
Breached — a sla.breached webhook fires and notifications go out.
To change a group's target: go to Review Groups, click Edit on any group, and pick a preset or enter a custom value in minutes. For a full breakdown of all timing options, see the SLA & Response Time Targets guide.
Creating a group
- 1Go to Review Groups in the sidebar.
- 2Click "New Review Group" (Growth plan and above).
- 3Give it a name (e.g. "Finance") and an optional description.
- 4Pick a response time target — Urgent (30 min), Standard (2 hr), Relaxed (8 hr), or custom.
- 5Select the team members who will receive requests from this group.
- 6Save. Then create a Rule to route the right request types here.
Common patterns
Financial actions — tight SLA
Create a "Finance" group with a 30-minute target. Route any request where action contains "refund" or amount > $500.
On-call escalation
Create an "On-Call" group with a 15-minute target. Route HIGH or CRITICAL risk requests to it automatically via a rule.
Support tier routing
Create "Support L1" (2 hr) and "Support L2" (4 hr) groups. L1 handles routine, L2 gets complex account changes.
Keep General as a catch-all
Leave the General group at 2 hours. Specialised groups handle time-sensitive categories; everything else lands here.